Enhancing Customer Experience through Data
Andy Zeswitz, CTO at REI Systems, explores how federal agencies can leverage structured data to improve customer experience. He discusses the importance of mission-aligned data structuring, data governance, and the potential of AI in processing vast data volumes. Zeswitz highlights the critical role of Chief Data Officers in managing data and emphasizes the necessity of privacy considerations in government data usage.
Key Takeaways:
- Structuring data around mission objectives is key to enhancing customer experience.
- The evolution of the Chief Data Officer role is pivotal in managing and governing data.
- Privacy and data protection are paramount in government data utilization.