Bahar Niakan, Managing Director, HR Modernization - Intact Technology

Transforming Employee Experience for Better Mission Delivery

Presented by Intact Technology

Summary: Bahar Niakan, Managing Director, HR Modernization from Intact Technology highlights the crucial connection between employee experience and customer experience, advocating for simplified processes to allow federal employees to better focus on their missions. Niakan discusses the transformative role of technology in making employee information more accessible and actionable, underlining the need for strong collaboration between the Chief Information Officer (CIO) and Chief Human Capital Officer (CHCO) to drive HR modernization efforts effectively.

• Key Takeaways:
  1. Enhancing employee experience is essential for mission focus and operational efficiency within federal agencies.
  2. The implementation of enabling technologies and the simplification of processes are key to transforming the employee experience.
  3. Collaboration between CIOs and CHCOs is crucial for aligning technology and HR practices to meet modernization goals.