Original Broadcast January 26, 2025
Presented by EY
Harnessing Private Sector Innovation to Transform Federal Government Services
Jeff Bristow, Principal - Government and Public Sector Technology Leader at EY, explores how private sector innovations can help federal agencies overcome their unique challenges. He explains that while the underlying technologies like artificial intelligence and automation remain consistent across sectors, the key lies in adapting and applying these solutions effectively. Bristow emphasizes the shift in government from rigid, requirement-driven approaches to a more flexible, outcome-focused mindset—a hallmark of private sector success. He also highlights the increasing public expectation for government services to match the user experiences offered by industries like hospitality, financial services, and e-commerce. This demand stems from the ubiquity of technology in daily life, which shapes how people perceive and interact with all service providers, including the government.
Key Takeaways:
- Federal agencies are adopting private sector practices by focusing on achieving measurable outcomes rather than adhering to rigid requirements, enabling more innovative and efficient solutions.
- Public demand for government services to match the seamless, personalized experiences of private sector industries is growing, driven by advancements in technology and changing societal expectations.
- Effective implementation of private sector strategies in government depends on understanding and harmonizing the readiness of the workforce with the introduction of new technologies.