July 30, 2024
Presented by Presidio Federal & IBM
Philip Carruthers, Cyber Domain Strategy Leader for IBM Public Sector discusses the future of citizen services and data security within federal agencies. Carruthers emphasizes the need for a unified and secure approach to delivering citizen services, drawing parallels between interactions with federal agencies and private sector experiences with banks and utility companies. He advocates for the creation of a universal services branch to standardize and secure the delivery of these services, highlighting the importance of zero trust principles for both internal and external systems. Carruthers also explores the transformative potential of AI, comparing its current state to the early days of personal computing, and underscores the importance of establishing guardrails to manage its boundless potential. He stresses the need for agencies to collaborate with the broader IT community to navigate the complexities of AI and secure digital services. In addition, Carruthers discusses the role of digital twins and AI assistants in providing governance and support, suggesting a cautious and incremental approach to implementing these technologies to ensure trust and effectiveness.
Key Takeaways:
Carruthers advocates for a universal services branch to standardize and secure citizen services across federal agencies, ensuring trust and consistency.
There is a need for zero trust principles to be applied to both internal and external systems to protect personal and identity data.
Transformative potential of AI and digital twins is possible with a cautious and incremental approach to implementation in order to ensure secure and effective services.