---
title: CX Recruitment guidance from OMB | AI at VA | Supply Chain Risk
description: Original Broadcast 9/17/23
---

[TV Show](https://fedgovtoday.com/tv-show)

# [CX Recruitment guidance from OMB | AI at VA | Supply Chain Risk](https://fedgovtoday.com/tv-show/2023/09/13/3537)

 Written by [montecristomedia](https://fedgovtoday.com/tv-show/author/montecristomedia) | Sep 13, 2023 4:00:00 AM

 

 

### **Tune in to the latest episode of Fed Gov Today with Francis Rose on Sunday, September 17th at 10:30a on ABC 7 or YouTube**

*This edition of Fed Gov Today is sponsored by ServiceNow and Carahsoft.*

Federal agencies are getting some help in hiring customer experience personnel. It’s part of [the latest update to the President’s Management Agenda](https://www.performance.gov/blog/2023-q3-presidents-management-agenda-updates/) from the [Office of Management and Budget](https://www.whitehouse.gov/omb/). [Lauren DeJonge Schulman](https://www.performance.gov/pic/members/Loren-DeJonge-Schulma/), Associate Director for Performance and Personnel Management at OMB, details the new options, and new milestones, in the PMA.

The Department of Veterans Affairs is [showing its health care providers all over the country the potential of artificial intelligence](https://www.research.va.gov/naii/brain-summit.cfm). It’s doing it differently than you might expect, though. [Jonathan Alboum](https://www.nowfedforum.com/profile/jonathan-alboum/), Federal CTO and Principal Digital Strategist at ServiceNow, and former Chief Information Officer at the Department of Agriculture, explains how organizations across the federal government can think differently about AI.

[150 contracting officers around the world will get extra training](https://fedscoop.com/state-department-providing-extra-cyber-supply-chain-risk-training/) in supply chain risk management. That extra training will focus on the cyber supply chain. [Michael Derrios](https://www.state.gov/biographies/michael-derrios/), Deputy Assistant Secretary for Acquisition and [Senior Procurement Executive at the State Department](https://www.state.gov/bureaus-offices/under-secretary-for-management/bureau-of-administration/office-of-the-procurement-executive/), tells you what those COs will learn, and how it will help them do their jobs better - and make the State Department more secure.

 

[View full post](https://fedgovtoday.com/tv-show/2023/09/13/3537)

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