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Explore the transformative role of AI within federal agencies.
Hosted by Francis Rose and presented by IBM, the program features in-depth discussions with leaders from the IRS and IBM on AI’s strategic implementation, from use-case-driven approaches to its impact on application modernization and human resource management.
A Use-Case Driven Approach to AI
Featuring: Vanessa Hunt, General Manager, Technology, U.S. Federal Market, IBM
Vanessa Hunt outlines the importance of a use-case-driven strategy in adopting AI. Rather than adopting an "AI-first" mentality, this approach focuses on addressing specific, tangible challenges within agencies.
Key Takeaways:
- A use-case-driven approach ensures AI addresses specific challenges rather than broad goals.
- Agencies can prioritize high-impact areas, such as procurement and service delivery, for AI adoption.
- IBM’s successes with application modernization and digital labor showcase how targeted AI strategies drive operational efficiency.
AI and the Taxpayer Experience
Featuring:
- Reza Rashidi, Director for Data Management within the Research, Applied Analytics and Statistics Division, IRS
- Jason Prow, Senior Partner, Data and Tech Transformation, U.S. Federal Market, IBM
Reza Rashidi and Jason Prow discuss the pivotal role of AI in reshaping taxpayer services. Rashidi highlights the IRS’s use of AI to enhance interactions with taxpayers, improve compliance monitoring, and optimize operational efficiency. These advancements have been critical in modernizing how the agency serves millions of Americans annually.
Key Takeaways:
- AI enhances taxpayer service by providing IRS agents with real-time insights and enabling intuitive communication through natural language processing.
- Compliance efforts are strengthened by AI’s ability to analyze large datasets and uncover patterns of non-compliance.
- IBM’s cutting-edge AI tools facilitate decision-making, improving the IRS’s ability to offer personalized, efficient taxpayer support.
AI and Application Modernization
Featuring:
- Kaschit Pandya, Chief Technology Officer, IRS
- Fred Collins, Distinguished Engineer, U.S. Federal Market, IBM
Kaschit Pandya and Fred Collins explore the critical role of AI in modernizing legacy systems at the IRS. Pandya explains that AI has been central to the IRS’s operations for decades through machine learning applications but notes that newer technologies like generative AI offer unprecedented opportunities for innovation. .
Key Takeaways:
- AI supports the IRS in transitioning from outdated legacy systems to agile, modern frameworks, improving scalability and efficiency.
- Generative AI accelerates code transformation, reducing development cycles from days to hours.
- IBM’s AI expertise enables seamless modernization of federal applications, allowing the IRS to focus on delivering higher-value services.
AI and the Future of Human Resources
Featuring:
- Traci DiMartini, Chief Human Capital Officer, IRS
- Mike Chon, VP and Partner, Talent Transformation, U.S. Federal Market for IBM
Traci DiMartinin and Mike Chon discuss the transformative impact of AI on workforce management. DiMartini highlights the IRS’s use of AI tools to streamline HR operations, such as recruitment and internal support.
Key Takeaways:
- AI-driven tools like chatbots empower the IRS to scale its services, improving responsiveness to taxpayers and employees.
- Enhanced employee experiences through IBM’s AI solutions boost workforce retention and satisfaction.
- AI streamlines HR processes, enabling faster recruitment, onboarding, and internal support at agencies like the IRS.