Casey Coleman, Senior Vice President for Global Government Solutions at Salesforce

July 21, 2024

Presented by Salesforce

Transforming Government Operations with Generative AI

Casey Coleman, Senior Vice President for Global Government Solutions at Salesforce discusses how the Department of Homeland Security (DHS) is testing large language models and generative artificial intelligence through three pilot programs aimed at improving various operational areas. Coleman emphasizes the practical application of AI in government. She shares that the success of AI technologies, unlike other buzzword technologies like blockchain and NFTs, lies in their ability to simplify and enhance both work and personal lives. For AI to be effectively integrated into government workflows, it must be able to access and process relevant data efficiently, providing significant support in areas such as procurement and public defender case management. Governance, transparency, and ethical use of AI are critical to ensure trust and compliance. Coleman envisions generative AI as a transformative tool that can drastically improve mission outcomes, such as expediting drug trials to save lives.

Key Takeaways:

1. Generative AI is being tested in practical use cases within government, such as training, grant processing, and law enforcement.
   
   
2. Integrating AI into existing workflows requires access to well-curated data and a focus on use cases that directly benefit employees and citizens.
   
   
3. Trust, transparency, and ethical considerations are crucial in implementing AI within government operations.