Leading Government Modernization: Insights from Marques Tibbs Brewer, VP of Federal Government Operations at SAP Concur

Marques Tibbs-Brewer, VP of Federal Government Operations at SAP Concur, discusses  the critical elements of successful transformation in government agencies. Tibbs-Brewer emphasizes the importance of executive sponsorship, leadership at all levels, and effective change management. He highlights the necessity of soft skills, continuous innovation, and customer-centric approaches, alongside the technical aspects of modernization.

Three Key Takeaways:

1. Holistic Leadership and Change Management: Success in transformation requires more than just technology; it involves comprehensive leadership and change management strategies, focusing on both hard and soft skills.
2. Continuous Innovation and Improvement: Modernization is an ongoing journey, not a destination. Agencies must embrace continuous innovation and improvement to keep up with technological advancements and evolving needs.
3. Customer-Centric Approach: Understanding and addressing both internal and external customer experiences is crucial. This involves balancing various factors like compliance, usability, and security to ensure optimal service delivery.