Special Podcast: Systems Modernization in Government

This podcast is presented by SAP Concur

Innovating Navy IT Infrastructure: Flank Speed's Evolution

Darren Turner, Chief Technologist at the Department of Navy Chief Technology Office, discusses the creation and evolution of 'Flank Speed' – an initiative born out of the urgent need for a robust remote work infrastructure in 2020. This initiative was centered around a zero-trust, internet-accessible solution, leveraging partnerships with key defense and security agencies. Turner emphasizes the strategic shift from traditional IT approaches to agile, user-centric models, highlighting the integration of zero-trust security principles and the importance of continuous innovation and adaptation.

Three Key Takeaways:

1. Rapid Adaptation and Partnership: Faced with unprecedented challenges, the Navy swiftly developed Flank Speed through strategic partnerships, outpacing existing DoD policies and embracing a vision for modern technology infrastructure.
2. Zero-Trust Security Integration: Flank Speed embedded zero-trust security components as its core, demonstrating the importance of advanced security measures in modern IT solutions.
3. Continuous Evolution and User Focus: The initiative is an ongoing process, with a strong emphasis on user experience, agile development, and adapting to feedback. This approach ensures that the Navy’s IT infrastructure remains cutting-edge and responsive to evolving needs.

Leading Government Modernization: Insights from Marques Tibbs-Brewer

Marques Tibbs-Brewer, VP of Federal Government Operations at SAP Concur, discusses  the critical elements of successful transformation in government agencies. Tibbs-Brewer emphasizes the importance of executive sponsorship, leadership at all levels, and effective change management. He highlights the necessity of soft skills, continuous innovation, and customer-centric approaches, alongside the technical aspects of modernization.

Three Key Takeaways:

1. Holistic Leadership and Change Management: Success in transformation requires more than just technology; it involves comprehensive leadership and change management strategies, focusing on both hard and soft skills.
2. Continuous Innovation and Improvement: Modernization is an ongoing journey, not a destination. Agencies must embrace continuous innovation and improvement to keep up with technological advancements and evolving needs.
3. Customer-Centric Approach: Understanding and addressing both internal and external customer experiences is crucial. This involves balancing various factors like compliance, usability, and security to ensure optimal service delivery.