Enhancing Digital Government: Clare Martorana on Digital-First Public Experiences and Collaborative Service Delivery
In an interview with Francis Rose on "Fed Gov Today," Clare Martorana, the Chief Information Officer of the United States, discussed the new guidance from the Office of Management and Budget for delivering digital-first public experiences. This guidance aims to provide a roadmap for both federal agencies and vendors to enhance digital experiences and service delivery. Martorana emphasized the importance of partnership, collaboration, and consistent interaction across government agencies, leveraging the US Web Design System, and focusing on modern, agile, and human-centered approaches. She also stressed the need for a skilled workforce capable of implementing these digital strategies effectively.
- Digital-First Roadmap: The guidance serves as a ten-year roadmap for contractors and agencies, focusing on creating seamless and secure digital experiences without relying on external microsites or disparate digital solutions.
- Emphasis on Open Source and Collaboration: The US Web Design System, an open-source framework, is central to ensuring consistent digital interactions across government agencies. Martorana highlighted the role of contractors in contributing to and benefiting from this shared repository.
- Workforce Development and Agile Approaches: A significant part of the strategy involves upskilling the current government workforce and attracting new talent from various sectors. This approach supports a more agile, collaborative, and effective method in technology implementation and service delivery.