Efficient Government Procurement | Enhancing Customer Experience | Naval Operational Transparency

Presented by Zoom and Carahsoft

Implementing Efficient Government Procurement

Christine Harada, Senior Advisor at the Office of Federal Procurement Policy, OMB, discussed the Better Contracting Initiative (BCI) aimed at enhancing the efficiency of government procurement. The initiative is rooted in the Fiscal Responsibility Act and focuses on maximizing taxpayer dollars. Harada outlined four main strategies: leveraging data for better purchasing terms, negotiating common enterprise-wide software licenses, improving the requirements writing process, and getting better value from high-risk contracts. The intended benefits include substantial financial savings and increased efficiency across federal agencies.

Key Takeaways:

1. The initiative will harness extensive federal data to improve purchasing decisions and contract terms.
2. A unified approach to cybersecurity and administrative efficiencies is expected to streamline software licensing.
3. The initiative includes a focus on training the acquisition workforce to use new tools and data effectively.

Enhancing Government Customer Experience through Technology

Matt Mandrgoc, Head of U.S. Public Sector at Zoom, explored the challenges federal agencies face in improving infrastructure to enhance customer experience, as mandated by the President’s Management Agenda. He emphasized the struggle with outdated systems and the importance of implementing technologies that foster inclusivity and improve both employee and customer experiences. Mandrgoc highlighted several successful implementations, such as virtual recruiting and low-bandwidth solutions, that have positively impacted agency operations.

Key Takeaways:

1. Federal agencies need to replace legacy systems with scalable, user-friendly technology.
2. A strategic approach is essential, focusing on why technologies are implemented to enhance customer and employee experiences.
3. Continuous feedback and adjustments are crucial to aligning technological upgrades with user needs.

"Get Real, Get Better" — Driving Change in Naval Operations

Admiral Daryl Caudle, Commander of Fleet Forces Command, U.S. Navy, discussed the "Get Real, Get Better" initiative aimed at improving transparency and accountability within Navy operations and with industry partners. The initiative seeks to acknowledge and address issues promptly to maintain operational momentum and ensure effective solution implementation. Admiral Caudle emphasized the need for clear requirements, shared risks in contracts, and regular progress reviews to avoid significant project delays.

Key Takeaways:

1. The initiative fosters a culture of accountability and swift problem resolution between the Navy and its contractors.
2. Regular reviews and adjustments are essential to keep projects on track and within scope.
3. Clear communication of requirements and shared risks are vital for successful Navy-industry partnerships.