PMA Progress | Employee Experience Improvement | OPM Data Strategy Transformation

February 11, 2024

Summary: Loren DeJonge Schulman, Associate Director for Performance from the Office of Management and Budget (OMB) discusses the progress and ongoing efforts related to the agency priority goals (APGs) within the context of the Presidential Management Agenda. She outlines the achievements in various sectors, including broadband expansion and improvements in unemployment insurance payments. Schulman emphasizes the significance of leadership, clear metrics, and a customer-focused approach in achieving these goals, highlighting both successes and areas requiring further work.
Key Takeaways:
1. APGs are critical for delivering outcomes to Americans, with a notable continuation of goals into the 2024-2025 period for further advancement.
2. Successes in broadband expansion and unemployment insurance payments demonstrate the effectiveness of inter-agency cooperation and goal setting.
3. Leadership attention, clear metrics, and regular tracking are vital components for the success of initiatives under the Presidential Management Agenda.

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Summary: Bahar Niakan, Managing Director, HR Modernization from Intact Technology highlights the crucial connection between employee experience and customer experience, advocating for simplified processes to allow federal employees to better focus on their missions. Niakan discusses the transformative role of technology in making employee information more accessible and actionable, underlining the need for strong collaboration between the Chief Information Officer (CIO) and Chief Human Capital Officer (CHCO) to drive HR modernization efforts effectively.
Key Takeaways:
1. Enhancing employee experience is essential for mission focus and operational efficiency within federal agencies.
2. The implementation of enabling technologies and the simplification of processes are key to transforming the employee experience.
3. Collaboration between CIOs and CHCOs is crucial for aligning technology and HR practices to meet modernization goals.

Summary: Catherine Manfre, serving as the Chief Transformation Officer at the Office of Personnel Management (OPM), delves into OPM's strategic initiatives to use data for strengthening the federal workforce. She discusses the agency's comprehensive data strategy aimed at enhancing data quality, fostering a data-driven culture, and developing products and services for better data utilization. Manfre also shares insights on improving employee engagement and the enhancements made to the Federal Employee Viewpoint Survey (FEVS) to better gauge and respond to workforce needs.
Key Takeaways:
1. OPM's data strategy is centered around improving data quality, cultivating a data-driven culture, and creating useful data products and services.
2. Efforts to boost employee engagement include the introduction of new survey indices and the development of dashboards for easier data interpretation.
3. The role of the Chief Transformation Officer at OPM is pivotal in orchestrating the agency's transformation efforts, aiming for comprehensive improvements in federal workforce management.