The Federal Focus
This series features conversations between Maximus thought leaders and senior government executives who are redefining what success looks like through innovation, collaboration, and a relentless focus on mission outcomes. Together, they discuss how government and industry are partnering to modernize service delivery, enhance citizen experience, and ensure every initiative delivers tangible, lasting value.
Health IT
Modernizing Federal Health Care: Policy, Access, and Technology Driving Change
The program examines the forces driving transformation in federal healthcare, including rising costs, evolving policy frameworks, and the growing importance of digital services such as telehealth and mobile applications.
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Contact Center Modernization
The Evolving Role of Federal Call Centers
the program highlights the evolving role of contact centers as mission-critical infrastructure, not just service channels. From building public trust and improving service outcomes to leveraging data and predictive insights, both segments emphasize a shift toward outcome-based strategies, integrated service delivery, and smarter use of technology.
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Srinivas Panguluri,
Acting Chief Information Officer, Health Resources and Services Administration (HRSA)
Evan Davis
Executive Managing Director for Federal Growth, Maximus
