On Fed Gov Today, Francis Rose talks with Maximus’ Elizabeth McCarthy on connecting data, finance, and mission innovation, and VA Deputy Secretary Paul Lawrence on transforming veteran care through electronic health records, faster benefits, and workforce readiness.

This week’s edition of Fed Gov Today with Francis Rose features exclusive conversations with federal financial leaders shaping the future of government operations. Irv Dennis, CFO of HUD, outlines the agency's sweeping modernization and accountability efforts; CX pioneer Martha Dorris details progress and challenges in customer experience across government; and Rear Admiral Matt Lake, CFO of the...

This week's Fed Gov Today dives into three major areas of transformation in federal operations: military strategy, customer experience, and federal acquisition. Admiral Daryl Caudle explains how the Navy’s “One Atlantic” concept is improving force agility. MaryAnn Monroe from Maximus discusses the new federal CX legislation and its impact on service delivery. Finally, Roger Waldron and Crystal...

In an interview with Francis Rose on "Fed Gov Today," Clare Martorana, the Chief Information Officer of the United States, discussed the new guidance from the Office of Management and Budget for delivering digital-first public experiences.

Original Broadcast 9/17/23

The Air Force is about a year and a half out from the “Fix Our Computers” LinkedIn post that sparked a rethinking of internal customer experience in the service. But it wasn’t the beginning of the service’s customer experience journey.

Jim Kaplan joins Fed Gov Today to walk federal employees through what’s happening inside their retirement accounts now that the government shutdown has ended.

DoD's Bold Initiatives for enhancing CX, strategizing the cyber battlespace and revolutionizing health IT contracting.

Explore insights on merging customer experience with digital transformation, Marine Corps modernization, and TSP's risk management and employee engagement.

Tapping the MRAP Model for DOD Acquisition | John Sherman on CX | Cyber Workforce Model

Tapping the MRAP Model for DOD Acquisition | John Sherman on CX | Cyber Workforce Model

New Acquisition Tools | EIS Update | CX Collaboration

Original Broadcast 11/15/23

How Verizon and the IRS are Transforming Federal Agency CX

Tech for Life | USAF CX | Pentagon’s Need for Speed

Tech’s role in strategic competition; Federal CIOs gathering; new CX pilots from OMB

MaryAnn Monroe, Vice President of the Customer Experience Accelerator at Maximus, discussed the sweeping implications of the Government Service Delivery Improvement Act during her appearance on Fed Gov Today with Francis Rose. The legislation, signed into law in January, represents a significant milestone in how federal agencies deliver services to the public. It requires the Office of Management...

Original Broadcast 8/13/23

Martha Dorris, President and CEO of Dorris Consulting International and a long-time federal customer experience leader, discusses how CX maturity has evolved due to data-driven accountability and policy shifts like Section 280 of OMB A-11. She reflects on the role of CX strategists, the challenges of proving value amidst fiscal constraints, and the significance of recognition programs like the...