Building Better Government Experiences Through Data, Trust, AI and Service Delivery
Government agencies are under pressure to deliver services that are easier to access, faster to complete, more secure and more responsive to the people they serve. This episode of Innovation in Government, recorded at the GovExperience Summit, explores how federal, state and industry leaders are approaching that challenge through acquisition modernization, communications, data governance, artificial intelligence, trusted security practices, collaboration platforms and accessible digital service delivery.
Centralizing Acquisition to Help Agencies Focus on Mission
Tom Meiron, Assistant Commissioner for the Office of Centralized Acquisition Services in the Federal Acquisition Service at GSA,
Communications as the Backbone of Customer Experience
John Boerstler, General Manager of Federal at Granicus
Preparing Agencies for AI with Better Data and Governance
Andrew Scherer, Director, Technology Workflows - Federal at ServiceNow
Building Trustworthy AI Through Standards, Security and Workforce Readiness
Vicky Pillitteri, Manager of the Security Engineering and Risk Management Group at NIST
Using Unified Data and AI to Move From Reactive to Proactive Service
Jeff Scofield, Director of Solution Engineering at Salesforce
Applying Data Once to Deliver Multiple Benefits
Natalie Evans Harris, Chief Data Officer for the State of Maryland.
Designing the Future of Accessible Government Interactions
Chris O’Rourke, Customer Experience Executive and Account Executive at Zoom
Operationalizing Customer Experience/b>
Tim Mayer, Vice President of Sales North America at Queue-it
