A back-to-the-office | CX at VA | CMMC Timeline



The new edition of one of the federal government’s guiding performance documents is out. The update to Circular A-11 includes references to strategic reviews, customer experience, and evidence-based policymaking. Robert Shea, Chief Executive Officer of GovNavigators, former Associate Director at the Office of Management Budget, and former Commissioner on the Commission on Evidence-Based Policymaking, explains what’s in the update, and what it means.


The Department of Veterans Affairs is in the seventh year of what it calls the “VA Way.” The agency says the “VA Way” is “the department’s customer experience formula that connects all VA employees to our I CARE values.” On the newest edition of Fed Gov Today TV, I ask Nathan Sanfilippo, Executive Director for Multi-Channel Technology in the Veterans Experience Office at the VA, about the intersection of the “VA Way” and his office.


An update is coming for the Defense Department’s Cybersecurity Maturity Model Certification. Washington Technology reports the Pentagon and the Office of Management and Budget expect the update to come next month. Ron Marks, President of ZPN Cyber and National Security Strategies, nonresident senior fellow at the Scowcroft Center for Strategy and Security at the Atlantic Council, and former special assistant to the assistant director of central intelligence for military affairs, tells you what the update, and the timeline for its release, mean for the department and the defense industrial base.

Links Mentioned on Pod:

GovForward FedRAMP Headliner Summit August 23

Photo: Cover of update to Circular A-11, courtesy of the Office of Management and Budget.

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