CX Recruitment guidance from OMB | AI at VA | Supply Chain Risk

Tune in to the latest episode of Fed Gov Today with Francis Rose on Sunday, September 17th at 10:30a on ABC 7 or YouTube

This edition of Fed Gov Today is sponsored by ServiceNow and Carahsoft.

Federal agencies are getting some help in hiring customer experience personnel. It’s part of the latest update to the President’s Management Agenda from the Office of Management and Budget. Lauren DeJonge Schulman, Associate Director for Performance and Personnel Management at OMB, details the new options, and new milestones, in the PMA.

The Department of Veterans Affairs is showing its health care providers all over the country the potential of artificial intelligence. It’s doing it differently than you might expect, though. Jonathan Alboum, Federal CTO and Principal Digital Strategist at ServiceNow, and former Chief Information Officer at the Department of Agriculture, explains how organizations across the federal government can think differently about AI.

150 contracting officers around the world will get extra training in supply chain risk management. That extra training will focus on the cyber supply chain. Michael Derrios, Deputy Assistant Secretary for Acquisition and Senior Procurement Executive at the State Department, tells you what those COs will learn, and how it will help them do their jobs better - and make the State Department more secure.